FAQ

We aim to keep all items in stock, but occasionally we may have sold out. If you are looking for something but can’t see it here, then use our conatct form to get in touch and we will be happy to help. 

Yes, you can enquire by phone please call 01599 566396 and we will be happy to help you.

Yes to enquire by email please use our contact form. 

 No, unfortunately we cannot accept payment by cheque.

Currently we only accept vouchers in our shops.

We aim to dispatch items within 48 hours, and it should take no longer than 3 -5 working days for you to receive it……but this is the Highlands and we are a small team. There may occasionally be a delay, or if we are away, it might be a couple of days before we can get things posted to you. Unfortunately due to our location we cannot offer Next Day Delivery.

Unfortunately we cannot ship to addresses outside the UK at the moment.

if you are unhappy with your purchase please return it to us within 14 days in its original packing and we will refund your purchase amount excluding postage.

However, if we special order an item in for you, which is not usually held in stock, it cannot be returned.

If your item is faulty or you have received an incorrect item, please call us on 01599 566396.
You should also remember that many of our items are handmade and these goods are subject to the standard variations that can occur with fabric and/or handmade items ie. patterns can occur in slightly different places according to the design of the product and may vary slightly from product photographs. Such items are not considered to be faulty.

Under the Sales of Goods Act 1979 we will refund or exchange any items that are faulty within 7 days of receipt as long as the goods are returned with their original packaging, have not been used and are in the condition they were received. We will be liable for the cost of shipping/handling returned goods only where goods are faulty.

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